Customs clearance - settlement

How does the customs settlement process work?

1. ColliCare receives an arrival notification when the goods are en route and submits a report in the customs system, including:

• Seller and loading addresses
• Buyer and delivery addresses
• The party responsible for transport costs

2. When the goods are registered at the border, this triggers the electronic documentation submission to customs, serving as an arrival notification for the destination country.

3. To clear and invoice the goods, we must register each individual buyer by providing either their personal identification number (BSN) or the company’s VAT number.

4. If the goods are placed in a bonded warehouse, additional unloading/loading and storage costs may arise.

5. When goods are delivered under customs or document/customs registration, they cannot be used or opened until they are officially cleared.

6. Once we receive the invoiced amount or have bank confirmation of payment (a bank document indicating "payment received" status), we send the preliminary clearance to customs.

7. Customs may conduct a goods inspection, which could delay the clearance. They may also request additional documentation. Once customs is satisfied, the goods are released for delivery and use.

Who is responsible for customs clearance?

The importer is responsible for correctly providing the necessary data for customs clearance in the arrival country. According to customs law and the regulations on goods transportation, if the importer is unclear, the recipient of the goods is responsible for customs clearance.